 YourLiveSupport.com
provided us with an immediate, comprehensive, professional, cost
effective and easy to use customer support solution. We can
compete with the biggest of companies thanks to
YourLiveSupport.com!
Clif Gibson, President, Supply Line Management
Live Chat for Your Web Site
Live Chat System as a Sensible E-Commerce Tool:
Our
Live chat system is a cost effective tool that helps you sell
your product online and give superior customer support service. With
just the click of the mouse, your web site visitors can contact your
support team for live assistance through FTC's live chat
system.
Whether your online business is travel, real estate, auto sales, web
hosting, web design, education, insurance, our live chat service
will improve customers' trust and loyalty and increase your sales.
Visit
our Live Online Demo here.
Some of
our features include:
- We host your Live
Support on our servers, all you do is add a few lines of code to
your site to activate the live support button
-
Real time visitor monitoring and reports visitor demographics
(Location IP, Host Name, Referrer) and conversion tracking
- Unlimited
operators, departments, and users
- Live Support with
visitors on your site in real time
- Full-featured
Administration section
- Proactive chat
invites
- Typing preview to
see what is being typed as it is being typed
- Chat Transcripts
and Logging
- Page and referer
Tracking
- Canned Messages
- Customize the
clients sides chat window to have your logo and your color
choice
- Monitor visitor
sessions and chat sessions at the same time and talk to multiple
users at the same time using a unique tab system.
- Transcripts,
Messages, Referers, Page visits, Key words, and more are tracked
in the data section.
- Referer tracking
and page visits can be broken down to domain or directory level
to better track where traffic is coming and going.
- Visitors to your
website can be proactively invited for chat by operators using
invite "layers" on the client side which show up even when
pop-up blockers are enabled
- Questions to ask
clients for both the leave a message option and before they
being a chat session are changeable. Operators can add unlimited
questions to ask the visitor. Data from the questions can be
exported into Excel and/or e-mailed to the operators when not
online.
- You can see what
the visitors are typing as they are typing their message to you.
It appears in a little floating DHTML window seen above with the
title "user is typing..". You can also talk to multiple people
at the same time with the chat like interface, push web pages,
send quick notes, HTML messages, images and more!
Nothing
to Install
FTC's Live Chat Support System is a web based solution. No software installation
required on your part. Our browser-based live chat window can be used on both the
visitor and operator sides.
Why
Provide Live Support Chat?
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